Complaint

I. Introduction

This complaint procedure applies to all business transactions carried out by Texas Connection sro with our customers. We comply with applicable laws and regulations in the field of complaints about goods and services.

II. Contact information

Company: Texas Connection sro Registered office: Karlštejnská 208, 252 17 Tachlovice Company ID: 26712954 VAT ID: CZ26712954 Email: obchod@texasconnection.cz

III. Complaints conditions

  1. Right to complaint: The customer has the right to complain about defective goods purchased from our company.

  2. Period for complaints: The customer is obliged to check the purchased goods as soon as possible after receiving them and to report any defects or shortcomings to us without undue delay. The standard period for complaints is 14 days from receipt of the goods, unless otherwise stated.

  3. Method of complaint: Complaints can be submitted in writing or electronically using the contact information provided. In the complaint, please state the name of the goods, description of the defect, invoice number and your contact information.

  4. Complaints process: After receiving the complaint, we will contact you and agree on the next steps. If the complaint is accepted, we will repair the defective goods or replace them with new ones in accordance with applicable laws.

  5. Exclusion of complaints: Defects caused by improper use, neglect of maintenance or unauthorized interference with the goods will not be considered grounds for a complaint.

IV. Protection of personal data

All personal data we obtain in connection with a complaint will be processed in accordance with our privacy policy.

V. Final provisions

This complaint procedure is part of our terms and conditions and applies to all complaints about goods purchased from Texas Connection sro.

VI. Contacts

For any questions regarding complaints or our complaints policy, please do not hesitate to contact us at the following contacts:

Texas Connection sro Karlštejnská 208, 252 17 Tachlovice Email: obchod@texasconnection.cz Phone: [+420 725 109 439]